Please note, as we are now at our busiest time with Christmas deliveries, there is a 10 day lead time for delivery on Everyday (non-Christmas) orders

FAQ

Can the public buy from sagedecor.com?

No, sagedecor.com is a business-to-business ("B2B") site for wholesale trade customers only.

Is there a minimum order value?

No, however to qualify for free postage, a net order value of £150 is required. Please see our delivery page for more info regarding postage costs.

How do I create a sagedecor.com web account?

Click here to go to our registration page, or click the register button at the very top of the page, and then complete the simple form. Within 24 hours your account will be verified and you will be able to place and pay for your order.

How do I use sagedecor.com if I already have an existing trade account?

Please use the forgotten password link to activate your web account. If you cannot activate your account, please call us on 01298 813001 or email websales@sagedecor.com We will enable your web account to accept orders on your usual credit terms.

How do I apply for a Credit Account?

Please contact the office on 01298 813001 or email sales@sagedecor.com for a credit application form. Trade references apply, and at least one proforma order is required before opening a credit account.

How safe is shopping on sagedecor.com?

We realise how important it is to securely store any information that you provide: sagedecor.com maintains the highest levels of security. Our site uses GeoTrust/DigiCert issued SSL encryption technology to ensure that our site is trustworthy and secure. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Payments are processed using Sage Pay, a market leading provider of online payment services. All card details are entered directly on the Sage Pay server.

How can I find a local stockist?

Please contact us with your Post Code and we will send you a list of the stockists in your area.

How do I order online?

After you have registered and we have verified your account, please log on to the site by entering your email address and password. Follow the easy to use category bars or search facility to find your desired item. Click the buy button to order. You can review your order by clicking on the basket icon in the top right hand corner of the page.

How do I change my order?

You can change your order at the following stages. 1: whilst in my basket prior to submitting your order simply tick the box beside each item to delete as necessary. 2: once your order has been submitted you can cancel at any time before dispatch by calling our customer services team on 01298 813001 or by emailing websales@sagedecor.com. If the goods have been dispatched please refer to our returns procedure.

What if my order hasn't arrived?

Please call our customer services team on (01298) 813001 (Mon - Fri 9am-5pm) or email websales@sagedecor.com and we will be happy to assist.

What if my order arrives damaged?

Please call our customer services team on (01298) 813001 (Mon - Fri 9am-5pm) or email sales@sagedecor.com and we will be happy to arrange uplift of goods and arrange replacement or credit.

Will I get an order confirmation?

Shortly after your order is placed you will recieve a confirmation email.

How can I get a VAT invoice for my order?

You will automatically be emailed a detailed VAT invoice when your goods are dispatched.

How long will it take to receive a refund from returned products?

Your account will be credited as soon as we have received and checked the returned items at our warehouse. Please also refer to our returns procedure and refund policy.

Terms and conditions agreement

Please read our Terms and Conditions & Privacy Policy.*

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